At SIATREX, we understand how important it is for hunters and outdoor explorers to receive their gear quickly and reliably. We work with trusted carriers and fulfillment partners to provide a smooth, secure, and reliable delivery experience across the United States, Canada, Australia, and New Zealand.

Orders are typically shipped within 1–2 business days after purchase, and most deliveries arrive within 2–6 business days. Orders are fulfilled from the nearest available warehouse whenever possible to ensure faster delivery.

Shipping Regions

We currently ship to:

• United States

• Canada

• Australia

• New Zealand

Orders to Alaska, Hawaii, Puerto Rico, remote Canadian regions, and remote areas of Australia or New Zealand may require additional transit time or incur extra shipping charges.

If additional charges apply, our customer service team will contact you before shipment.

Processing & Delivery Time

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Cut-Off Time

Orders placed before 2:00 PM EST will be processed the same business day.

Orders placed after this time will be processed on the next business day.

Transit Time

Once shipped, most orders are delivered within:

• Standard Shipping: 2–6 business days

• Express Shipping: Delivery time varies depending on destination and carrier

Please note that shipping times may vary during holidays, peak seasons, severe weather, or due to carrier delays beyond our control.

Shipping Methods & Carriers

We work with trusted carriers including:

• UPS

• FedEx

• USPS

• Canada Post

• Australia Post

• New Zealand Post

All shipments include tracking information. Once your order has shipped, you will receive a confirmation email with tracking details.

Some orders may be shipped in multiple packages or from different fulfillment locations to ensure faster delivery.

Shipping Rates

Shipping fees are calculated based on your destination, order value, package size, and selected shipping method.

Both Standard Shipping and Express Shipping options are available at checkout.

United States (USD)

Canada (CAD)

Australia (AUD)

New Zealand (NZD)

Additional Shipping Information

• Free standard shipping applies to orders that meet the minimum order value requirement shown above.

• Additional shipping charges may apply for oversized products, special handling requirements, or remote delivery locations.

• Shipping rates are optimized based on product weight, package dimensions, and destination to ensure safe delivery of expedition-grade equipment.

Lost, Damaged, or Stolen Packages

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible. Our team will assist you in working with the shipping carrier to resolve the issue.

Once a package has been marked as Delivered by the carrier, SIATREX cannot be held responsible for lost or stolen packages.

We recommend shipping to a secure delivery location whenever possible.

International Shipping

Currently, SIATREX ships to:

• United States

• Canada

• Australia

• New Zealand

We are continuously expanding our fulfillment network and will update this policy as additional countries become available.

Customer Support

Our customer support team is committed to providing fast and reliable assistance.

Customer inquiries are typically answered within 24–48 business hours.

For any questions regarding shipping or your order, please contact:

Email: service@siatrex.com

At SIATREX, we stand behind the quality of our hunting gear and want you to feel confident with every purchase. If for any reason you are not fully satisfied with your order, we are here to help.

Return Eligibility

• Items must be returned within 30 days of delivery.

• Products must be in new, unused condition, with original tags, packaging, and all accessories included.

• Proof of purchase (order confirmation or receipt) is required.

• Certain items such as final sale products, customized gear, or gift cards are non-returnable.

Return Process

1. Contact our support team at 📧 service@siatrex.com with your order number and reason for return.

2. Our team will provide you with a Return Authorization (RA) number and instructions.

3. Pack the item securely and ship it back using the provided instructions.

Please do not return items without prior authorization, as this may cause delays in processing.

Refunds

• Once your return is received and inspected, we will notify you via email.

• If approved, your refund will be processed back to your original payment method within 5–10 business days.

• Original shipping fees are non-refundable, except in cases where the item is defective or an error was made on our part.

Exchanges

We currently do not offer direct product exchanges. If you wish to replace an item, please return the original item for a refund and place a new order.

Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will cover all related shipping costs and arrange a replacement or full refund.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defective product or an error made by SIATREX.

• We recommend using a trackable shipping service to ensure your return is delivered safely.

Contact Us

For all return or refund inquiries, please reach out to our customer service team:
📧 service@siatrex.com
We aim to respond to all requests within 24–48 business hours.

We’re here to help! At SIATREX, your satisfaction is our top priority. Whether you have questions about our products, shipping, returns, or just want to share your hunting adventures, our team is ready to assist.

Customer Support

Email: service@siatrex.com

Phone: +852 90443047

• Response Time: 24–48 business hours

The product will ship 1-2 business day after purchase, and delivery will take 2-6 business days. All orders will be dispatched from our US warehouse.

Order Tracking
Track your order anytime using our tracking page:
https://www.siatrex.com/apps/track123

Address
Company Name: GLUTA TECHNOLOGY CO., LIMITED 

Address: Room B53, 2/F, Phase 1, Kwai Shing Industrial Building, No. 36-40 Tai Lin Pai Road, Kwai Chung, New Territories

General Inquiries

If you have general questions about SIATREX, partnerships, or media inquiries, please contact us at service@siatrex.com.

Feedback & Suggestions

We love hearing from our customers! Share your feedback, suggestions, or stories from the field. Your insights help us improve our gear and services.

Shipping & Returns Questions

For questions regarding shipping, tracking, or returns, please check our Shipping Policy and Returns & Refunds Policy first. If you still need assistance, contact our support team at service@siatrex.com.

Stay Connected

Follow us on social media to get the latest updates, hunting tips, and exclusive offers:

• Facebook | Instagram | YouTube