BINO‑X Full Modular Binocular Harness System

At SIATREX, we understand how important it is for hunters and outdoor explorers to receive their gear quickly and reliably. We work with trusted carriers and local fulfillment centers to ensure a smooth delivery experience across the United States and Canada.

Shipping Regions

• We currently ship within the United States (including the 48 contiguous states) and Canada.

• Orders to Alaska, Hawaii, Puerto Rico, and remote Canadian regions may require additional transit time or incur extra shipping fees. If this applies to your order, our customer service team will contact you before shipment.

Processing & Delivery Time

• Order Processing: All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

• Cut-off Time: Orders placed before 2:00 PM EST will be processed the same business day; orders placed after this time will be processed the next business day.

• Transit Time: Once shipped, most orders are delivered door-to-door within 3–5 business days.

• Please note that shipping times may vary during peak seasons, holidays, or due to carrier-related delays beyond our control.

Shipping Methods & Carriers

We partner with major, reliable carriers such as UPS, FedEx, USPS, and Canada Post to ensure safe and trackable deliveries.

• Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor the status in real time.

• Some orders may be shipped in multiple packages from different warehouses to ensure faster delivery.

Shipping Costs

• Free Shipping: All orders over $100 USD qualify for free standard shipping.

• Flat Rate Shipping: A flat fee of $10 USD applies to orders under $100 USD.

• Additional shipping charges may apply to oversized items or deliveries to remote locations.

Lost, Damaged, or Stolen Packages

• Once a package is marked as “Delivered” by the carrier, SIATREX is not responsible for lost or stolen items.

• If your order is delayed, lost, or arrives damaged, please contact us immediately. We will assist you in opening a claim with the carrier and ensure a resolution.

International Shipping

At this time, we only ship within the United States and Canada. We are working to expand our shipping network and will update this policy once additional regions are supported.

Customer Support

We aim to provide responsive and reliable support:

• All customer inquiries will be answered within 24–48 business hours.

• For any questions regarding shipping or your order status, please reach out to us at:
  📧 service@siatrex.com

At SIATREX, we stand behind the quality of our hunting gear and want you to feel confident with every purchase. If for any reason you are not fully satisfied with your order, we are here to help.

Return Eligibility

• Items must be returned within 30 days of delivery.

• Products must be in new, unused condition, with original tags, packaging, and all accessories included.

• Proof of purchase (order confirmation or receipt) is required.

• Certain items such as final sale products, customized gear, or gift cards are non-returnable.

Return Process

1. Contact our support team at 📧 service@siatrex.com with your order number and reason for return.

2. Our team will provide you with a Return Authorization (RA) number and instructions.

3. Pack the item securely and ship it back using the provided instructions.

Please do not return items without prior authorization, as this may cause delays in processing.

Refunds

• Once your return is received and inspected, we will notify you via email.

• If approved, your refund will be processed back to your original payment method within 5–10 business days.

• Original shipping fees are non-refundable, except in cases where the item is defective or an error was made on our part.

Exchanges

We currently do not offer direct product exchanges. If you wish to replace an item, please return the original item for a refund and place a new order.

Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will cover all related shipping costs and arrange a replacement or full refund.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defective product or an error made by SIATREX.

• We recommend using a trackable shipping service to ensure your return is delivered safely.

Contact Us

For all return or refund inquiries, please reach out to our customer service team:
📧 service@siatrex.com
We aim to respond to all requests within 24–48 business hours.

We’re here to help! At SIATREX, your satisfaction is our top priority. Whether you have questions about our products, shipping, returns, or just want to share your hunting adventures, our team is ready to assist.

Customer Support

📧 Email: service@siatrex.com

• Response Time: 24–48 business hours

General Inquiries

If you have general questions about SIATREX, partnerships, or media inquiries, please contact us at service@siatrex.com.

Feedback & Suggestions

We love hearing from our customers! Share your feedback, suggestions, or stories from the field. Your insights help us improve our gear and services.

Shipping & Returns Questions

For questions regarding shipping, tracking, or returns, please check our Shipping Policy and Returns & Refunds Policy first. If you still need assistance, contact our support team at service@siatrex.com.

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